FAQs

CHECKOUT

You can add and remove products from your shopping bag before you checkout.

Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

PAYMENT

We currently accept payment by Paypal, Visa, MasterCard, Apple Pay, Google Pay, American Express and Discover.

Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

ORDER CONFIRMATION

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us if you see any errors. 

ORDER STATUS

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A ‘Processing’ status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

SECURE

You can request an order change or cancellation by contacting our customer support team via email. Please include your order number in the subject line. Your order will be on hold until our Customer Care team can review your request.

RETURNS POLICY

We only provide returns on items where we have sent out the wrong size or if the items has been damaged before postage.

Items maybe exchanged within 7 days of the order’s delivery date. (Extended Christmas Returns)

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Managment.

SECURE

All Personal information provided on stackamillion.co.uk is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. 

NEW ARRIVALS, AND PROMOTIONS

Signing up for our newsletter is the best way to receive updates about new arrivals and promotions. You can subscribe at checkout, or by entering your email address in the subscription section in the footer of any page.

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